1. General information
We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. In our privacy policy we let you know what personal data we collect when you use our website, why we collect this data and how we use it to improve your user experience.
This privacy policy applies to the services, including delivery of our products, in the Web shop of MEES CHOCOLATES srl as well as to those situations where you choose to visit our website or to approach us by e-mail.
You should be aware that MEES CHOCOLATES srl is not responsible for the privacy policies of other sites and sources, even if they explicitly refer to our website www.meeschocolates.com. By using this website you indicate that you accept our privacy policy.
MEES CHOCOLATES srl respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
2. Use of personal data
MEES CHOCOLATES srl processes your personal data because you use our services, web shop and/or because you provide it to us yourself. The personal data is stored on the secure servers of MEES CHOCOLATES srl at a hosting party of our choice.
Below you will find an overview of the personal data that we process and, depending on the purpose with which you approach us or our website, (temporarily) store:
* First and last name
* Address data
* Phone number
* E-mail address
* Other personal data that you actively provide, for example by creating a profile on this website, in
correspondence and telephone
* Bank account number (only for transactions where you transfer money directly to us)
* IP address
* Location data
* Information about your activities on our website
* Internet browser and device type
* Age and gender (if shared by you)
3. The purpose and on which basis we process personal data
MEES CHOCOLATES srl processes your personal data for the following purposes:
– Ensuring that your order is handled correctly and correctly.
– Being able to answer your questions as well as possible.
– Handling your payment through our bank account if you choose direct payment. In the event of payment via our payment processors Stripe, you
can read in point 7 of this privacy policy how your personal data is handled.
– To be able to call or e-mail you if this is necessary to be able to carry out our services.
– To inform you about changes to our services and products.
– Offer you the option to create an account.
– To deliver goods and services to you. For this purpose, we also provide data to the shipping partners with whom we work. These are DHL express
and DPD. Point 6 of this privacy policy states how we share personal data with them.
– Analysing your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.
– If we are legally obliged to do so, such as information that we need for our tax return.
4. Special and/or sensitive personal data that we process
Our web shop and/or service does not intend to collect data about website visitors who are younger than 18 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is 18 years of age or older. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at online@meeschocolates.com and we will delete this information.
5. Retention period personal data
We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have prepared in response to your assignment.
6. Sharing personal data with third parties
MEES CHOCOLATES srl shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. We conclude a processor agreement or make comparable agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. We share personal data with the following third parties:
– DHL express | Shipping partner | Name and address, telephone number, e-mail | Romanian jurisdiction
– DPD | Shipping partner | Name and address details, telephone number, e-mail | Romanian jurisdiction
7. Payment Processors
We use the Stripe platforms to handle (part of) the payments in our web shop. They process your name, address and residence details and your payment details such as your bank account or credit card number. They have taken appropriate technical and organizational measures to protect your personal data. They reserve the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of their respective services for which they engage third parties. Stripe does not store your data for longer than permitted by law.
8. Cookies
On your first visit to our website you will be informed about the use of cookies and your permission will be asked for their placement.
MEES CHOCOLATES srl uses functional, analytical and marketing cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. MEES CHOCOLATES srl uses the following types of cookies:
– Technical cookies: These ensure that the website works properly and that, for example, your preferred settings are remembered.
– Statistical cookies: These enable us to keep track of your surfing behavior during your visit to our website so that we can ensure that your customer experience continues to improve.
– Marketing cookies: Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies.
The cookies make it possible that:
– It is possible to keep track of which advertisements you have already seen to prevent you from seeing the same ones over and over again.
– It is possible to keep track of how many visitors click on the advertisement for the purpose of settlement with the party from which the advertising space is purchased.
– We can evaluate the success of our advertisements.
You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been stored via the settings of your browser.
9. Changes
This privacy policy was adopted on May 1, 2018 and is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes to this privacy policy. It is therefore advisable to regularly consult this privacy policy.
10. View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by MEES CHOCOLATES Srl.
You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to online@mees chocolates.com.
To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
MEES CHOCOLATES srl would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.
11. Protection of your personal data
MEES CHOCOLATES srl takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us.
12. Questions and feedback
We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us.
13. Contact Details
MEES CHOCOLATES srl
Strada Piatra Craiului 7 hall 19, 107086 Negoiesti
Bucharest-Nord
Romania
+40 244 43 42 42
online@meeschocolates.com
